Last updated: 18 September 2025

1. Overview

These Terms of Service ("Terms") govern your access to and use of the website and services operated by Siraaz ("we", "us", "our"). By accessing or using our website, ordering products, or otherwise using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the site.

2. Eligibility

You must be at least the age of majority in your jurisdiction to form a binding contract with Siraaz, or otherwise have the consent of a parent or guardian. By placing an order, you represent that you meet this requirement.

3. Account, Password & Security

If you create an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use.

4. Products, Pricing & Availability

We make reasonable efforts to display product colors and images accurately, but we cannot guarantee exact matches with your device’s display. Prices and availability are subject to change without notice. We reserve the right to limit quantities, refuse service, and cancel orders at our discretion. If an order is canceled after payment, we will refund the amount paid.

5. Orders & Acceptance

Placing an order is an offer to buy. All orders are subject to acceptance by Siraaz. We may require additional verification or information before accepting or fulfilling an order. We will notify you of order acceptance and shipment by email/WhatsApp.

6. Payment

Payments must be made using the methods displayed at checkout. You agree to pay all charges associated with your order, including taxes and shipping costs. We use third-party payment processors; your use of those services is subject to their terms.

7. Shipping & Delivery

Shipping and delivery terms are described in our Shipping Policy (link). Delivery windows shown are estimates and start from the date the order is dispatched. We are not responsible for delays caused by events outside our control.

8. Returns, Refunds & Exchanges

Our Returns & Refunds Policy governs returns, exchanges, and refunds. Please review that policy for detailed instructions and timelines.

9. Promotions & Discounts

Promotions, discount codes, and offers are subject to specific terms and may be limited in time and availability. We reserve the right to cancel or modify promotions at any time. Only one promotion code may be applied per order unless stated otherwise.

10. User Content, Reviews & Submissions

You may be able to post reviews, photos, or other content ("User Content"). By submitting User Content you grant Siraaz a non-exclusive, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, modify, publish, and display that content for commercial and promotional purposes. You represent and warrant that you have the rights to submit the content and that it does not infringe any third-party rights.

11. Intellectual Property

All content on the Site — including text, images, designs, logos and software — is owned or licensed by Siraaz and protected by applicable intellectual property laws. You may not copy, reproduce, republish, or exploit anything on the site without our prior written consent.

12. Prohibited Conduct

You agree not to: (a) use the Site for unlawful purposes; (b) upload viruses or malicious code; (c) scrape or otherwise harvest data; (d) impersonate others; or (e) otherwise interfere with the Site’s operation. Violation may result in termination of your access and legal action.

13. Third-Party Links & Services

The Site may contain links to third-party websites or integrate third-party services. We do not control and are not responsible for those third-party sites, content, or services. Any dealings with third parties are solely between you and the third party.

14. Disclaimers

To the fullest extent permitted by law, the Site and all products and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the Site will be uninterrupted, error-free, or secure.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Siraaz and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data or use arising out of or in connection with these Terms or your use of the Site. Our aggregate liability for direct damages will be limited to the purchase price of the product(s) giving rise to the claim.

16. Indemnification

You agree to indemnify and hold Siraaz, its officers, directors, employees and agents harmless from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from your breach of these Terms, your User Content, or your violation of any law or the rights of a third party.

17. Termination

We may suspend or terminate your account and access to the Site at any time, with or without cause, and without notice. Sections that by their nature should survive termination (for example, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law) will survive.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any dispute arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts.

19. Changes to Terms

We may modify these Terms at any time by posting revised Terms on the Site. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms. We recommend checking this page periodically.

20. Contact Information

For questions about these Terms or our services, contact:

Email: siraazjewels@gmail.com

WhatsApp / Business number: 9825547740

21. Other Policies

These Terms reference other policies (for example: Shipping Policy, Returns & Refunds Policy, Privacy Policy, Cookie Policy). Those policies are incorporated by reference and form part of these Terms.

Legal Notice: This document is a general template and does not constitute legal advice. For a legally binding Terms of Service tailored to your business and local regulations, consult a qualified attorney.